FAQ

Are TheDiamondW Cosmetics, Hair, Clothes products sold at any other retailers?
No,currently we are an online based store

How often do you restock?
Our goal is to restock weekly, but restock dates vary depending on the availability of product.

I placed an order. When will my package arrive?
With safety being our top priority, we have aligned our processing to align with state regulation regarding COVID19.

What method is used for shipping?
All packages are shipped via USPS,

How can I get in touch with your customer service team?
For customer service inquiries only, please E-mail: admin@thediamondw.biz

I emailed your customer service team. When should I expect a response?
We aim to respond to all E-mails within 24 hours. 

Do you offer returns?
All Sales Are Final* We do not accept returns, exchanges or refunds on cosmetic and hair products. Please note, TheDiamondW by Diamond Ward reserves the right to refuse all returns.

Clothes may be refunded for store credit 

In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing products within 14 days of receipt of the package. Customer must provide photos of the issue, including packing slip.

I am an international customer (outside USA.) Do I have to pay customs and taxes?
All packages are shipped via USPS. Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by TheDiamondW Cosmetics..

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

I have not received my order confirmation, what should I do?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at admin@thediamondw.biz with your inquiry.
Can I change my order once I've placed it?'
No, once you place an order it is final.