Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received
Orders placed before 12:00pm Pacific Time will be shipped out the same day. All other shipments are processed within a 24 hour timeframe with the exception of orders plAny refused packages will be subject to a $18 non-delivery fee charge. the non-delivery fee will be applied to the payment form selected during checkout, this charge will be subtracted from either a refund or store credit. Please ensure you provide The DiamondW Collection LLC with the correct address and or notify us of any errors for correction.aced after 3 pm Pacific Time on Fridays and Holidays.
Orders placed on the weekends or holidays will be processed the following business day. Any delays on our behalf i.e unforeseen circumstances and or during our maintenance time you will be notified.
an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.